apps/home/models.py

@@ -103,6 +103,12 @@ class Ticket(models.Model):
         )
         return cleaned_description
 
+    def short_description(self):
+        """Provide a snippet of the description for presentation purposes."""
+
+        short_description = bleach.clean(self.description, tags=[])[:150]
+        return f"{short_description}..."
+
     def save(self, *args, **kwargs):
         """Override the save method to clean the description and apply timestamps."""