635 lines
34 KiB
JSON
635 lines
34 KiB
JSON
[
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "0725deef-d48c-4e38-814a-ae35fcbad152",
|
|
"fields": {
|
|
"title": "Software Compatibility Challenge",
|
|
"description": "Attempting to integrate a new software tool into our existing workflow, but facing compatibility challenges with other applications. Providing a detailed overview of the software stack and the specific issues encountered during integration attempts. Seeking expert guidance to resolve compatibility issues and ensure smooth workflow integration.",
|
|
"author": "21b457a1-b64a-4499-8c53-0e2f3b42fe3c",
|
|
"priority": "0ebc194c-b856-4e4f-9def-cd190d1e8d43",
|
|
"create_timestamp": "2024-01-09T00:11:40Z",
|
|
"edit_timestamp": "2024-01-03T15:53:48.787Z",
|
|
"tags": [
|
|
"0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b",
|
|
"72fb255c-132f-4124-802d-f4c051620540",
|
|
"cc473838-acaf-43f9-a601-dc4ab1f9026c"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "1e648e67-ddf6-4007-bb68-4a863961a827",
|
|
"fields": {
|
|
"title": "Security Patch Installation",
|
|
"description": "There's a critical security patch that needs to be installed on all workstations to address recent vulnerabilities. Attempted to deploy the patch, but facing challenges on certain machines. Need high-priority assistance to ensure all systems are promptly updated for enhanced security measures.",
|
|
"author": "248bc1ef-df52-445e-847c-e370dccf436a",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"create_timestamp": "2024-01-09T00:09:20Z",
|
|
"edit_timestamp": "2023-06-29T15:53:31.535Z",
|
|
"tags": [
|
|
"0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b",
|
|
"72fb255c-132f-4124-802d-f4c051620540",
|
|
"cc473838-acaf-43f9-a601-dc4ab1f9026c"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "433200a2-3a62-4e81-86cc-cd5e31fecd8b",
|
|
"fields": {
|
|
"title": "Network Connectivity Issue",
|
|
"description": "Experiencing intermittent connection drops in the office. Several users affected. Need urgent assistance to resolve the issue.",
|
|
"author": "9f469a37-4d8d-4bd0-ba4e-16b07549f42a",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"create_timestamp": "2024-01-09T00:05:54Z",
|
|
"edit_timestamp": "2024-01-13T15:53:18.994Z",
|
|
"tags": [
|
|
"0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b",
|
|
"28b160b5-5c8b-43a5-84d1-4179bde87e6f",
|
|
"72fb255c-132f-4124-802d-f4c051620540"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "4b893b70-8fce-49a1-b546-d1960ef97f9c",
|
|
"fields": {
|
|
"title": "New Software Request",
|
|
"description": "Requesting the installation of a new software tool for project management. Providing specific details on the software requirements and its relevance to project workflows. Seeking guidance on the installation process and any potential compatibility issues. Your assistance in this matter is highly appreciated.",
|
|
"author": "77b65a5b-2399-47cd-a34c-62454309a51a",
|
|
"priority": "0ebc194c-b856-4e4f-9def-cd190d1e8d43",
|
|
"create_timestamp": "2024-01-09T00:09:59Z",
|
|
"edit_timestamp": "2024-01-16T15:52:55.759Z",
|
|
"tags": [
|
|
"72fb255c-132f-4124-802d-f4c051620540",
|
|
"cc473838-acaf-43f9-a601-dc4ab1f9026c",
|
|
"dc4dc2d5-2784-4726-8a4e-99df35a143d2"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "587b35a3-1b47-4716-99bf-ebe22da283a1",
|
|
"fields": {
|
|
"title": "Database Query Performance",
|
|
"description": "Users are reporting slow response times when querying the database. This issue is impacting productivity across multiple teams. Detailed logs and steps taken to troubleshoot are provided within the description. Urgently seeking assistance to optimize database performance and resolve the slowdown.",
|
|
"author": "811ad22b-5153-421f-bb84-6addcb8de570",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"create_timestamp": "2024-01-09T00:08:32Z",
|
|
"edit_timestamp": "2024-01-16T15:52:45.715Z",
|
|
"tags": [
|
|
"0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b",
|
|
"28b160b5-5c8b-43a5-84d1-4179bde87e6f",
|
|
"72fb255c-132f-4124-802d-f4c051620540",
|
|
"cc473838-acaf-43f9-a601-dc4ab1f9026c",
|
|
"e8c7e801-57c3-4699-a4f4-4308fb489f60"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "5f39644f-0356-4818-aa07-ee6f07f36553",
|
|
"fields": {
|
|
"title": "Hardware Malfunction",
|
|
"description": "The printer on the third floor is not responding. Checked cables and power source, but issue persists. Need assistance to fix the hardware problem.",
|
|
"author": "f1d088f2-f4ae-4fdd-bfea-4bb54d36f3d2",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"create_timestamp": "2024-01-09T00:06:58Z",
|
|
"edit_timestamp": "2024-01-16T15:52:35.868Z",
|
|
"tags": [
|
|
"0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b",
|
|
"72fb255c-132f-4124-802d-f4c051620540",
|
|
"e8c7e801-57c3-4699-a4f4-4308fb489f60"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "68fa33a7-9ac0-4612-8d92-71201c1dd5d5",
|
|
"fields": {
|
|
"title": "Printer Configuration Error",
|
|
"description": "Encountering issues with configuring a new printer for the design team. Detailed steps taken to set up the printer and the specific error messages received are provided. Urgently seeking assistance to ensure the printer is operational and meets the team's printing requirements.",
|
|
"author": "0b437298-7c00-47fa-a54f-d3cfdf39a0c3",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"create_timestamp": "2024-01-09T00:10:25Z",
|
|
"edit_timestamp": "2024-01-16T15:52:25.424Z",
|
|
"tags": [
|
|
"0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b",
|
|
"72fb255c-132f-4124-802d-f4c051620540",
|
|
"e8c7e801-57c3-4699-a4f4-4308fb489f60"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "9f72bd78-2d1f-4fd6-89fc-d9ecf8c69b3c",
|
|
"fields": {
|
|
"title": "VPN Connection Issue",
|
|
"description": "Remote team members are encountering difficulties establishing a VPN connection. This is hindering their ability to access essential resources. Providing detailed information on the error messages received and troubleshooting steps taken so far. Requesting immediate attention to restore seamless VPN functionality.",
|
|
"author": "8b504054-ab46-4866-8a7e-46aaab29e54b",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"create_timestamp": "2024-01-09T00:09:39Z",
|
|
"edit_timestamp": "2024-01-16T15:52:14.891Z",
|
|
"tags": [
|
|
"0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b",
|
|
"28b160b5-5c8b-43a5-84d1-4179bde87e6f",
|
|
"72fb255c-132f-4124-802d-f4c051620540"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "b0142315-b5c4-46a9-b02e-bdfdd6dffc37",
|
|
"fields": {
|
|
"title": "IT Training Request",
|
|
"description": "Requesting IT training sessions for the marketing team to enhance their proficiency in utilizing specific software tools. Providing a detailed outline of the desired training topics and the anticipated benefits for the team. Seeking assistance in scheduling and conducting the training sessions.",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "0ebc194c-b856-4e4f-9def-cd190d1e8d43",
|
|
"create_timestamp": "2024-01-09T00:12:17Z",
|
|
"edit_timestamp": "2024-01-16T15:52:02.743Z",
|
|
"tags": [
|
|
"72fb255c-132f-4124-802d-f4c051620540",
|
|
"cc473838-acaf-43f9-a601-dc4ab1f9026c"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "c470a8b3-ca54-4324-abdf-1cfa4cdf70d6",
|
|
"fields": {
|
|
"title": "Email Configuration Assistance",
|
|
"description": "Need assistance in configuring email settings for a new team member. Providing the email client details and steps taken so far. Urgently seeking guidance to ensure the seamless setup of email accounts and communication channels for the new team member.",
|
|
"author": "94ca520d-4f5a-49c6-ab2b-9fbb362c51d9",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"create_timestamp": "2024-01-09T00:11:57Z",
|
|
"edit_timestamp": "2024-01-16T15:51:45.540Z",
|
|
"tags": [
|
|
"0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b",
|
|
"72fb255c-132f-4124-802d-f4c051620540"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "dd5764ad-e765-4f9b-9a9b-a3a27e60c6dd",
|
|
"fields": {
|
|
"title": "General Inquiry",
|
|
"description": "Have a question regarding the new IT policies. Need clarification on specific guidelines. Please provide assistance at your earliest convenience.",
|
|
"author": "48ec50cd-d89b-41d7-bcb0-92612f0cf104",
|
|
"priority": "0ebc194c-b856-4e4f-9def-cd190d1e8d43",
|
|
"create_timestamp": "2024-01-09T00:07:26Z",
|
|
"edit_timestamp": "2024-01-16T15:51:38.099Z",
|
|
"tags": [
|
|
"dc4dc2d5-2784-4726-8a4e-99df35a143d2"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"pk": "fd8a4ad9-04fb-4a0c-beac-e60e0739e881",
|
|
"fields": {
|
|
"title": "Software Update Problem",
|
|
"description": "Unable to install the latest software update on my workstation. Getting error code XYZ. Detailed steps attempted are listed in the description.",
|
|
"author": "c1984735-fdca-488b-b4e9-16bd01f3aebb",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"create_timestamp": "2024-01-09T00:06:32Z",
|
|
"edit_timestamp": "2024-01-16T15:51:31.695Z",
|
|
"tags": [
|
|
"0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b",
|
|
"72fb255c-132f-4124-802d-f4c051620540",
|
|
"cc473838-acaf-43f9-a601-dc4ab1f9026c"
|
|
]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "System Performance Analysis",
|
|
"description": "Experiencing slow system performance during peak hours. This issue is impacting our team's productivity. We need a thorough analysis of the system's performance bottlenecks and recommendations for optimization.",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "e8c7e801-57c3-4699-a4f4-4308fb489f60"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Software Update Request",
|
|
"description": "We need assistance with updating our project management software to the latest version. There have been reported bugs in the current version impacting our workflow. Looking for guidance on a smooth update process and resolving any compatibility issues.",
|
|
"author": "94ca520d-4f5a-49c6-ab2b-9fbb362c51d9",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Network Connection Dropping",
|
|
"description": "Experiencing intermittent network connectivity issues across multiple devices. The problem seems to be affecting both wired and wireless connections. Urgently seeking assistance to diagnose and resolve the connectivity issues to ensure smooth workflow.",
|
|
"author": "811ad22b-5153-421f-bb84-6addcb8de570",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "28b160b5-5c8b-43a5-84d1-4179bde87e6f"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Database Performance Tuning",
|
|
"description": "The database queries are taking longer than usual, impacting overall system performance. Seeking expertise in optimizing database performance to enhance system responsiveness.",
|
|
"author": "4965745e-b82a-4496-80e1-055217a780b0",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Security Audit Request",
|
|
"description": "Concerns about the security of our system. Requesting a comprehensive security audit to identify vulnerabilities and implement necessary measures for a secure environment.",
|
|
"author": "855d09bb-5919-4dff-8652-50aa1fb81b54",
|
|
"priority": "0ebc194c-b856-4e4f-9def-cd190d1e8d43",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "e8c7e801-57c3-4699-a4f4-4308fb489f60"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Software Training Request",
|
|
"description": "New software tools have been introduced, and the team requires training to use them efficiently. Looking for guidance on available training resources and scheduling training sessions.",
|
|
"author": "de7ef0f6-dbe8-49be-864c-19a94465c68a",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Email Configuration Issue",
|
|
"description": "Unable to send or receive emails through the company email system. Requesting assistance to troubleshoot and resolve the email configuration issue to ensure uninterrupted communication.",
|
|
"author": "811ad22b-5153-421f-bb84-6addcb8de570",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "28b160b5-5c8b-43a5-84d1-4179bde87e6f"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Server Downtime Investigation",
|
|
"description": "Frequent server downtime reported by users. Seeking an in-depth investigation to identify the root cause of the downtime and implement measures to prevent future occurrences.",
|
|
"author": "be2acfc8-7623-4f5f-864b-4163e07b881d",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "28b160b5-5c8b-43a5-84d1-4179bde87e6f"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Software License Renewal",
|
|
"description": "Our software licenses are expiring soon. Seeking assistance in renewing licenses and ensuring that all software tools are properly licensed to avoid any legal issues.",
|
|
"author": "811ad22b-5153-421f-bb84-6addcb8de570",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Hardware Upgrade Request",
|
|
"description": "The team is experiencing performance issues with outdated hardware. Requesting approval and assistance for a hardware upgrade to improve overall system performance.",
|
|
"author": "855d09bb-5919-4dff-8652-50aa1fb81b54",
|
|
"priority": "0ebc194c-b856-4e4f-9def-cd190d1e8d43",
|
|
"tags": ["e8c7e801-57c3-4699-a4f4-4308fb489f60", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Cleanliness Emergency - Bathroom Cleanup Needed",
|
|
"description": "Dear IT Support Team,<p>I hope this message finds you well. I am writing to bring to your attention a critical issue in the office bathrooms that requires immediate attention.</p><p>It seems there's a severe cleanliness problem, with shit found on the walls and even on the fucking ceiling! This is highly unhygienic and unacceptable, creating an uncomfortable environment for everyone using the facilities.</p><p>I understand that maintenance and cleanliness are not directly under the IT department's purview, but it would be greatly appreciated if you could liaise with the relevant personnel or department to ensure a swift resolution to this matter.</p><p>Your prompt action on this issue is crucial to maintain a healthy and professional working environment. Thank you for your attention to this urgent matter.</p><p>Best regards</p>",
|
|
"author": "d84476db-f240-41ba-af9c-b23eba22894e",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "User Access Permission Issue",
|
|
"description": "Some team members are facing issues accessing specific files and folders. Seeking assistance in resolving user access permission problems and ensuring that everyone has the required access.",
|
|
"author": "855d09bb-5919-4dff-8652-50aa1fb81b54",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "e8c7e801-57c3-4699-a4f4-4308fb489f60"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "VPN Not Working Again",
|
|
"description": "Unable to establish a stable VPN connection for remote team members. This is hindering collaboration and access to shared resources. Seeking assistance in resolving VPN connectivity problems.",
|
|
"author": "9cc67b83-2ccc-454e-be4a-9c772cb23d87",
|
|
"priority": "0ebc194c-b856-4e4f-9def-cd190d1e8d43",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "28b160b5-5c8b-43a5-84d1-4179bde87e6f"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Web Application Error",
|
|
"description": "Users are encountering frequent errors while using the web application. These errors disrupt the user experience. Seeking assistance in identifying and resolving issues within the web application.",
|
|
"author": "9f469a37-4d8d-4bd0-ba4e-16b07549f42a",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Collaboration Tool Setup",
|
|
"description": "Requesting assistance in setting up a new collaboration tool for team communication and project management. Need guidance on the best practices for efficient tool utilization.",
|
|
"author": "d84476db-f240-41ba-af9c-b23eba22894e",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Printer Connectivity Issue",
|
|
"description": "Facing difficulties in connecting to the office printer. This issue is impacting the ability to print important documents. Seeking assistance to resolve printer connectivity problems.",
|
|
"author": "855d09bb-5919-4dff-8652-50aa1fb81b54",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "28b160b5-5c8b-43a5-84d1-4179bde87e6f"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Mobile Device Configuration",
|
|
"description": "Team members are experiencing issues with configuring their mobile devices to access company resources. Seeking assistance in setting up mobile devices for secure and seamless access.",
|
|
"author": "855d09bb-5919-4dff-8652-50aa1fb81b54",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Software License Audit",
|
|
"description": "Conducting a comprehensive audit of software licenses to ensure compliance with legal requirements. Seeking guidance on the auditing process and recommendations for license optimization.",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "e8c7e801-57c3-4699-a4f4-4308fb489f60"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Remote Desktop Connection Issue",
|
|
"description": "Unable to establish a stable remote desktop connection. This is affecting remote team collaboration. Seeking assistance in troubleshooting and resolving remote desktop connectivity problems.",
|
|
"author": "9cc67b83-2ccc-454e-be4a-9c772cb23d87",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "28b160b5-5c8b-43a5-84d1-4179bde87e6f"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Software Deployment Request",
|
|
"description": "Requesting assistance in deploying new software across the team. Need guidance on the deployment process, best practices, and ensuring a smooth transition for all users.",
|
|
"author": "79ab62dc-878e-4563-8b82-1537de6f4a3c",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Audio-Visual Setup Assistance",
|
|
"description": "Setting up an audio-visual system for an upcoming presentation. Seeking assistance in configuring and optimizing audio and visual components for a successful presentation.",
|
|
"author": "d84476db-f240-41ba-af9c-b23eba22894e",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Data Migration Assistance",
|
|
"description": "Planning to migrate data to a new server. Need guidance on the data migration process, ensuring data integrity, and minimizing downtime during the migration.",
|
|
"author": "9cc67b83-2ccc-454e-be4a-9c772cb23d87",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Training Room Setup",
|
|
"description": "Preparing for a team training session and need assistance in setting up the training room. Seeking guidance on audio-visual equipment, seating arrangements, and logistics.",
|
|
"author": "855d09bb-5919-4dff-8652-50aa1fb81b54",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"tags": ["e8c7e801-57c3-4699-a4f4-4308fb489f60", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Software Bug Report",
|
|
"description": "Users have encountered unexpected behavior in the software. Submitting a bug report to address and resolve the issues. Including detailed information on the encountered bugs.",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "e8c7e801-57c3-4699-a4f4-4308fb489f60"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Server Room Temperature Monitoring",
|
|
"description": "Concerns about the temperature in the server room. Seeking assistance in setting up temperature monitoring systems to ensure optimal conditions for server operation.",
|
|
"author": "79ab62dc-878e-4563-8b82-1537de6f4a3c",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["e8c7e801-57c3-4699-a4f4-4308fb489f60", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Software Update Request",
|
|
"description": "Requesting the latest software updates for critical applications. Seeking guidance on the update process, potential impacts, and ensuring minimal disruption to ongoing projects.",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "e8c7e801-57c3-4699-a4f4-4308fb489f60"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Software Update Request",
|
|
"description": "Requesting the latest software updates for critical applications. Seeking guidance on the update process, potential impacts, and ensuring minimal disruption to ongoing projects.",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "e8c7e801-57c3-4699-a4f4-4308fb489f60"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Smart Office IoT Implementation",
|
|
"description": "Exploring the implementation of IoT devices for a smart office environment. Seeking guidance on selecting suitable IoT devices, ensuring security, and optimizing the office environment.",
|
|
"author": "79ab62dc-878e-4563-8b82-1537de6f4a3c",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"tags": ["e8c7e801-57c3-4699-a4f4-4308fb489f60", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Network Performance Optimization",
|
|
"description": "Experiencing slow network performance affecting daily operations. Seeking assistance in optimizing network settings, identifying bottlenecks, and ensuring efficient data transfer.",
|
|
"author": "9cc67b83-2ccc-454e-be4a-9c772cb23d87",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["28b160b5-5c8b-43a5-84d1-4179bde87e6f", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Security Vulnerability Report",
|
|
"description": "Identified potential security vulnerabilities in the system. Submitting a report to address and mitigate security risks. Including details on vulnerabilities and suggested solutions.",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"tags": ["0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b", "cc473838-acaf-43f9-a601-dc4ab1f9026c"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Password Reset Assistance",
|
|
"description": "Users experiencing difficulty in resetting their passwords. Seeking assistance in providing a secure and efficient process for password resets to ensure smooth access to accounts.",
|
|
"author": "855d09bb-5919-4dff-8652-50aa1fb81b54",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Software Training Request",
|
|
"description": "Team members requesting training sessions for newly implemented software. Seeking guidance on organizing training sessions, providing relevant resources, and ensuring a smooth learning experience.",
|
|
"author": "d84476db-f240-41ba-af9c-b23eba22894e",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Server Backup Configuration",
|
|
"description": "Reviewing and configuring server backup processes. Seeking assistance in ensuring regular and secure backups to prevent data loss and ensure business continuity.",
|
|
"author": "79ab62dc-878e-4563-8b82-1537de6f4a3c",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["e8c7e801-57c3-4699-a4f4-4308fb489f60", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Malware Incident - Files Missing, Desktop Black",
|
|
"description": "Employee reported a malware incident on their workstation. They've noticed that files are missing, and the desktop background has turned black. Immediate assistance is needed to assess the extent of the malware, recover any lost files, and ensure the workstation is secure. Requesting urgent attention to mitigate potential data loss and security risks.",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "New Hardware Request - Platinum Laptop Edition",
|
|
"description": "<p>Hello IT team, I hope this message finds you well. I'm writing to urgently request the latest Platinum Laptop Edition, which, according to my meticulous research (conducted during a particularly productive coffee break), is the only device that can unleash my full potential.</p><p>You see, the standard-issue laptops are simply holding me back from achieving peak productivity and enlightenment.</p><p>Now, you might wonder why I need the Platinum Laptop Edition. Well, it's not just a want; it's a dire necessity for my groundbreaking work in...uh, staring at the screensaver during brainstorming sessions. The sleek design and extra shine are crucial for creative inspiration.</p><p>Moreover, the built-in diamond-encrusted keyboard will undoubtedly elevate my typing skills to new heights. I firmly believe that the gentle caress of precious gems against my fingertips will unlock hidden depths of wisdom and efficiency.</p><p>In summary, the Platinum Laptop Edition is not just a laptop; it's the key to unlocking my true potential. I understand this may seem like an unnecessary request, but trust me, the future of innovation rests upon the shoulders of this laptop. Your prompt approval will undoubtedly lead to a revolution in... something.</p><p>Looking forward to your understanding and swift action on this matter. Together, we can usher in a new era of productivity and undeniable opulence.</p><p>Best regards, [Employee's Name]</p>",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "0ac68e5d-9000-4fcb-bb44-40b1b0faaa2b"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Software License Renewal",
|
|
"description": "Notifying the IT department about an upcoming software license expiration. Requesting assistance in renewing the license to avoid disruptions in workflow. Please provide guidance on the renewal process.",
|
|
"author": "79ab62dc-878e-4563-8b82-1537de6f4a3c",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "e8c7e801-57c3-4699-a4f4-4308fb489f60"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Mobile Device Setup",
|
|
"description": "Requesting assistance in setting up a new mobile device for work purposes. Need guidance on configuring email, security settings, and ensuring seamless synchronization with work applications.",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Meeting Room AV Setup",
|
|
"description": "Organizing an important presentation in the meeting room. Requesting assistance in setting up audiovisual equipment, ensuring proper connectivity, and conducting a brief test before the scheduled meeting.",
|
|
"author": "855d09bb-5919-4dff-8652-50aa1fb81b54",
|
|
"priority": "a680328f-0680-456c-8e26-f594e05989ad",
|
|
"tags": ["28b160b5-5c8b-43a5-84d1-4179bde87e6f", "e8c7e801-57c3-4699-a4f4-4308fb489f60"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Internet Connectivity Issues",
|
|
"description": "Experiencing intermittent internet connectivity issues. Need assistance in diagnosing the problem, identifying potential sources of disruption, and restoring stable internet access for uninterrupted work.",
|
|
"author": "9cc67b83-2ccc-454e-be4a-9c772cb23d87",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["28b160b5-5c8b-43a5-84d1-4179bde87e6f", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Employee Onboarding IT Setup",
|
|
"description": "New employee joining the team. Requesting IT assistance to set up their workstation with the necessary software, access permissions, and email configuration. Timely support is appreciated to ensure a smooth onboarding process.",
|
|
"author": "d84476db-f240-41ba-af9c-b23eba22894e",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "File Access Permission Issue",
|
|
"description": "Encountering difficulties accessing specific files. Requesting IT intervention to review and adjust file permissions, ensuring the necessary access for smooth workflow. Urgent attention is appreciated.",
|
|
"author": "c53ce609-5775-4ab6-8995-c22c1d96f00b",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Server Storage Expansion Request",
|
|
"description": "Experiencing limitations in server storage capacity. Requesting IT support to expand storage capacity, ensuring sufficient space for ongoing projects and data. Timely action is crucial to avoid disruptions.",
|
|
"author": "855d09bb-5919-4dff-8652-50aa1fb81b54",
|
|
"priority": "d140a5be-cf24-4250-8b38-31338e69dffd",
|
|
"tags": ["e8c7e801-57c3-4699-a4f4-4308fb489f60", "dc4dc2d5-2784-4726-8a4e-99df35a143d2"]
|
|
}
|
|
},
|
|
{
|
|
"model": "home.ticket",
|
|
"fields": {
|
|
"title": "Smartphone Email Sync Issue",
|
|
"description": "Encountering synchronization issues with work email on the smartphone. Requesting IT assistance to troubleshoot and resolve the problem, ensuring seamless access to emails on the go.",
|
|
"author": "9cc67b83-2ccc-454e-be4a-9c772cb23d87",
|
|
"priority": "e79687c6-9054-4706-b9a2-34afccfaa7c8",
|
|
"tags": ["cc473838-acaf-43f9-a601-dc4ab1f9026c", "28b160b5-5c8b-43a5-84d1-4179bde87e6f"]
|
|
}
|
|
}
|
|
]
|