Ticket Item Changes & Ticket.string_datetime

Added string datetime and indicators for priority and departments.

Also added a toggle for the indicators/departments to be shown.

apps/home/models.py

@@ -1,5 +1,6 @@
 # -*- encoding: utf-8 -*-
 
+import logging
 import bleach
 from uuid import uuid4
 from datetime import timedelta, datetime
@@ -9,6 +10,8 @@ from django.conf import settings
 from django.utils import timezone
 from django.utils.translation import gettext_lazy as _
 
+log = logging.getLogger(__name__)
+
 
 class TicketPriority(models.Model):
     uuid = models.UUIDField(primary_key=True, default=uuid4, editable=False)
@@ -152,7 +155,7 @@ class Ticket(models.Model):
 
     @property
     def was_yesterday(self) -> bool:
-        """_summary_
+        """Returns a boolean dependent on if `self.timestamp` is from before midnight yesterday.
 
         Returns
         -------
@@ -165,6 +168,45 @@ class Ticket(models.Model):
         
         return self.timestamp < midnight_today
 
+    @property
+    def string_datetime(self) -> str:
+        """Provides a human readable string representation of `self.timestamp` that should be displayed
+        to represent the ticket's age.
+
+        Returns
+        -------
+        str
+            The string representation of `self.timestamp`.
+        """
+
+        difference = timezone.now() - self.timestamp
+
+        days = difference.days
+        hours = difference.total_seconds() // 3600
+        minutes = difference.total_seconds() // 60
+        seconds = difference.total_seconds()
+
+        hours, minutes, seconds = map(int, (hours, minutes, seconds))
+
+        if seconds < 60:
+            value, unit = seconds, "second"
+
+        elif minutes < 60:
+            value, unit = minutes, "minute"
+
+        elif hours < 24:
+            value, unit = hours, "hour"
+
+        elif days < 7:
+            value, unit = days, "day"
+
+        else:
+            return self.timestamp.strftime("%Y-%m-%d")
+
+        if value > 1:
+            unit += "s"
+
+        return f"{value} {unit} ago"
 
     @property
     def timestamp(self) -> datetime: