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        "title": "Security Patch Installation",
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        "title": "Database Query Performance",
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        "title": "Printer Configuration Error",
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        "title": "VPN Connection Issue",
        "description": "Remote team members are encountering difficulties establishing a VPN connection. This is hindering their ability to access essential resources. Providing detailed information on the error messages received and troubleshooting steps taken so far. Requesting immediate attention to restore seamless VPN functionality.",
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        "title": "IT Training Request",
        "description": "Requesting IT training sessions for the marketing team to enhance their proficiency in utilizing specific software tools. Providing a detailed outline of the desired training topics and the anticipated benefits for the team. Seeking assistance in scheduling and conducting the training sessions.",
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{
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        "title": "Email Configuration Assistance",
        "description": "Need assistance in configuring email settings for a new team member. Providing the email client details and steps taken so far. Urgently seeking guidance to ensure the seamless setup of email accounts and communication channels for the new team member.",
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{
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    "fields": {
        "title": "General Inquiry",
        "description": "Have a question regarding the new IT policies. Need clarification on specific guidelines. Please provide assistance at your earliest convenience.",
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{
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    "fields": {
        "title": "Software Update Problem",
        "description": "Unable to install the latest software update on my workstation. Getting error code XYZ. Detailed steps attempted are listed in the description.",
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]
